privacy policy - FITCODE HEALTH CLUB

FITCODE respects your privacy and uses your personal information to fulfill our commitment to offering and providing an unparalleled member experience.

This Privacy Policy (“Privacy Policy”) describes the privacy practices of FITCODE, including the types of personal information we obtain, how we use this personal information, with whom we share it, and the choices available regarding our use of the information.

This Privacy Policy also describes the measures we take to safeguard the personal information and how you can contact us about our privacy policies. This Privacy Policy applies to the personal information we obtain when you interact with FITCODE, including but not limited to when you visit and use our FITCODE-branded locations (our “Clubs”), and/or use www.fitcodeclub.com, and any other websites, mobile apps, or online services or platforms of FITCODE on which this Privacy Policy is included or linked to (collectively, the “Sites”), apply for a job with us, or otherwise connect with us.

This Privacy Policy does not apply to FITCODE products and services that have separate privacy policies, including without limitation the Privacy Policies of our affiliated companies such as cafés, event organizers, vendors, and suppliers.

1. INFORMATION WE COLLECT
The types of personal information we collect include:

a. “Identifiers” such as your real name, alias/preferred name, unique personal identifier (e.g., device identifiers, cookies, beacons, pixel tags, mobile ad identifiers, and similar technologies), member ID number, online identifier, internet protocol (IP) address, email address, telephone number, login credentials (e.g., username and password), signature, government-issued identification information, and other similar identifiers and contact information.

b. “Commercial Information” such as records of the products and services purchased, obtained, or considered, purchasing or consuming histories or tendencies, and other transaction-related information.

c. “Financial Information” only applicable to any member choosing the installment option for a twelve-month (12) Membership who is required to pay their Membership subscription on a recurring month-on-month basis. They have agreed to the fee deduction from the original issued debit or credit card on the first (1st) of each calendar month, as per the signed agreement on joining any FITCODE club.

d. Information and data regarding your fitness, health, nutrition, activities, and training goals, programs, and progress.

e. Membership and usage information if you are a FITCODE member, such as the Clubs you visit, the times you check in, workouts you log, classes you book, and information provided when you purchase or schedule training sessions and spa treatments.

f. Personal preferences such as favorite club(s), classes, coaches, therapists, services, and products.

g. Information in connection with applying for a job at FITCODE such as employer and employment history, education, job function, salary, professional certifications, and other Curriculum Vitae information.

h. Online and other electronic network activity, such as browsing history, search history, and information regarding your interaction with the Sites and other websites, applications, or advertisements.

i. Social media handles, content, and other information that you post to our social media pages or tag us on your social media pages, and information we obtain from third-party social media services (e.g., Facebook) if you choose to link to, create, or log in to your FITCODE online account through these services.

j. Information from third-party fitness devices, apps, or services (e.g., Polar, Apple Health) or from our affiliates’ or third-party partners’ sites, apps, products, services, or offerings.

k. Other Information you provide to us, including through emails and other communications, surveys, information or content transmitted or uploaded through your FITCODE account (such as posts to message boards), interactions with FITCODE and its personnel, or information when you enter any competitions or promotions we may offer.

INFORMATION WE DO NOT COLLECT
Payment and financial information, such as your credit/debit card number, expiration date, security code, bank account number, and billing address when completing a one-off transaction.

INFORMATION OBTAINED VIA AUTOMATION
When you interact with our Sites or connect to our Wi-Fi network at one of our Clubs, we obtain certain information by automated means, such as cookies, web server logs, web beacons, and other technologies.

The Sites use the following types of cookies and web beacons:

a. Strictly Necessary Cookies – Essential for site functionality and security.
b. Functional Cookies – Remember your preferences for a personalized experience.
c. Performance & Analytics Cookies – Track interactions to improve our services.
d. Targeting & Advertising Cookies – Deliver relevant ads based on your interests.

THIRD-PARTY ANALYTICS SERVICES
We use third-party web analytics services on our Sites, including but not limited to:

Google Analytics
LinkedIn Analytics
Meta Business Insights
Snapchat Insights
TikTok Analytics
YouTube Analytics
SOCIAL MEDIA, THIRD-PARTY SITES, AND CONNECTED ACCOUNTS
For convenience, our Sites may contain links to third-party platforms (e.g., Facebook, Instagram, TikTok, LinkedIn, YouTube, Apple, Samsung, and Polar). Your interactions with these sites are governed by their respective privacy policies.

HOW THIS INFORMATION HELPS US HELP YOU
We use the collected information to:

Personalize your experience
Improve our products and services
Process transactions and memberships
Enforce legal obligations and terms
INFORMATION WE SHARE
We may disclose information:

a. When required by law
b. In response to government requests
c. To enforce legal rights or agreements
d. To prevent fraud or security threats
e. As part of business transfers (e.g., mergers, acquisitions)

YOUR CHOICES
You can opt out of marketing emails via the unsubscribe link. However, important membership notifications will still be sent.

TEXT MESSAGES
By opting into SMS or WhatsApp communication, you consent to receive messages from FITCODE. Standard data and messaging rates apply.

HOW WE PROTECT PERSONAL INFORMATION
We maintain administrative, technical, and physical safeguards to protect personal data against unauthorized access, loss, or misuse.

INTENDED FOR USE BY ADULTS
Our Sites are intended for adults (18+). Users aged 16-17 may use our services with parental consent. We do not knowingly collect data from children under 16.

UPDATES TO OUR PRIVACY POLICY
We may periodically update this Privacy Policy. Significant changes will be posted with an updated “Effective Date.”